At JewelHitt, every piece of jewelry is custom-made exclusively for you. Due to the personalized nature of our products, we maintain the following policy regarding refunds, returns, and replacements.

Custom Orders

All custom-made items are handcrafted according to your selected design and specifications.

Once production has begun, orders cannot be cancelled, modified, or refunded.

Because every custom product is made exclusively for each customer.

Free Replacements

We will provide a free replacement if:

• Your item arrives damaged during shipping.

• Your item has a manufacturing defect or craftsmanship error.

• You receive an item that is different from what you ordered.

If any of these situations occur, please contact us within 24 hours of receiving your order.

 

Customer Responsibilities

To ensure the best possible outcome, customers are responsible for:

• Providing accurate order information, including sizing and customization requests.

• Reviewing all order details carefully before completing checkout.

• Following all product care and maintenance instructions provided.

• Ensuring any dental impressions or 3D scans submitted are accurate and suitable for manufacturing.

JewelHitt is not responsible for issues resulting from inaccurate information, incorrect impressions, or errors submitted by the customer.

Replacement Request Process

To request a replacement, please email info@jewelhitt.com within 24 hours of receiving your order and include:

• Your order number

• A detailed description of the issue

• Clear photos or videos showing the problem

Our team will review your request and respond within 1–2 business days.

Contact Us

If you have any questions regarding this policy, please contact our Customer Support team.

JewelHitt Customer Support

Email: info@jewelhitt.com

WhatsApp: +61 415 303 681

Agreement

By placing an order with JewelHitt, you acknowledge that you have read, understood, and agreed to this Refund, Return & Replacement Policy.